Terms & Conditions

Your Appointment and Treatments

All prices, treatments and information are correct at the time of posting this website and are subject to revision without notice.

Deposits are required for some treatments. Courses are not transferable, and are valid for 6 months only.

Cancellation Policy Please note 24 Hours notice is required for all cancellations, otherwise 50% of the total treatment price will be charged, if we are unable to re-sell the reserved treatment time.

Punctuality & Courtesy
As a courtesy to other clients following your appointment, late arrivals will result in a reduction of treatment time. Please do not ask the impossible, we will endeavour to carry out what we can within the time slot allocated, or suggest a re-booking. All times stated include preparation of room and client: i.e. 5 minutes at the beginning and end of treatment.

Mobile Phones
Please switch off mobile phones before & during your visit to the salon.

Consultation
We are aware that many of you may be confused as to which treatment best suites your specific requirements. We are of course, pleased to offer you up-to-date information and advice with a complimentary consultation in the strictest of confidence.

Hygiene
Salon Hygiene is, of course, the utmost importance and to achieve optimal cleanliness all our sterilisation equipment is approved by the local Environmental Health Officer. We only use new sterilised disposable needles for each client.

Gift Vouchers
Gift Vouchers can either be brought for specific treatments. Treatment gift vouchers are valid for 12 months from the date of purchase and can be used on any beauty treatments or products at Dale Evans salon unless specified. There is no cash redemption.

Online - Purchases
Delivery is normally 3 > 4 days.

Online - Returns
Products must be returned unused, unopened with their seal intact and in the same condition as they were originally purchased from Dale Evans at the Willows. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was purchased from us. Due to some products containing sell-by or used-by dates we can not except returns after 14 days of purchase. Proof of purchase for your item is required always. This does not affect your statutory rights.

Please note, if sending return by post, you will be responsible for these costs.

Payment
Cheque or cash. Dale Evans is not VAT registered.

General Treatment Advice – Very Important Information
Food – Always allow at least 1 hour to digest your meals before having treatments.
Alcohol – Never consume alcohol before any treatment.
Medical Conditions – If you have any of the following it is essential to tell your therapist before your treatment as some electrical treatments are prohibited if you suffer from these conditions:

* Pacemaker
* Heart Condition
* Diabetes
* Allergies
* Epilepsy
* Contact Lenses
* Pregnancy
* Metal Plates / Pins / Coil

Waxing
Do not have heat treatments or undertake exercise (e.g. sauna, sunbed, Jacuzzi, workout, or swim etc.) Less than 8 hours before or 24 hours after your wax. Avoid wearing “Best” underwear for Bikini wax. Avoid normal deodorants after under arm wax.

Your Use of Site Content
These terms of use govern your access to and use of the entire contents of the website www.daleevansbeauty.co.uk (“Website”) owned and operated by Dale Evans at the Willows. Please read these terms carefully before using the Website. Using the Website indicates that you accept these terms. If you do not accept these terms, do not use the Website. Dale Evans at the Willows may revise these terms of use at any time by updating this posting. You should check the Website from time to time to review the then current terms of use because they are binding on you.
1.	All images, icons, text and other content on the site (“Content”), as well as the arrangement of the Content on the Website, is protected by copyright and other intellectual property rights. You are not granted any licence to use the Content other than to view it. Unless allowed by law, you shall not copy, republish, link to, download, transmit, modify, adapt, create derivative works based on, rent, lease, loan, sell, assign, distribute, display, perform, license, sublicense or reverse engineer the Website or any of the Content. If you breach any of the terms in these terms of use, your permission to use the Website automatically terminates. In addition, Dale Evans at the Willows shall have the right to block, restrict, disable, suspend or terminate your access to all or any part of the Website or its Content at any time in its discretion without liability to you. You shall not: misuse the Website (including, without limitation, by hacking); resell or make commercial use of the Website or its Content; frame or use any framing techniques to enclose the Website or any part of it; take any action that in our sole discretion places an unreasonable or disproportionately large load on servers or other infrastructure we use; or use the Website in any way which may cause, or be likely to cause, access to or use of the Website to be interrupted, damaged or impaired in any way. Any rights not expressly granted in these terms of use are reserved.
2.	Your Access To Our Services
	While Dale Evans at the Willows tries to ensure that the Website is normally available 24 hours a day, Dale Evans at the Willows shall not be liable if for any reason the Website is unavailable at any time or for any period. Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the control of Dale Evans at the Willows.
3.	Your Privacy And Our Use of Cookies
	Dale Evans at the Willows is committed to respecting your privacy and the privacy of all individuals using the Website. More information regarding how Dale Evans at the Willows may use your personal data, including its use of cookies, can be found in the Dale Evans at the Willows Website Privacy Policy. If you are interested in how Dale Evans at the Willows uses personal data in providing the Dale Evans at the Willows services, you can find our Dale Evans at the Willows services Privacy & Cookie Policy.
4.	Links to And From Other Websites
	Links to third party websites on the Website are provided solely for your convenience. If you use these links, you leave the Website. Dale Evans at the Willows has not reviewed all of these third party websites and does not control and is not responsible for these websites or their content or availability. Dale Evans at the Willows therefore does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk. If you would like to link to the Website, you may only do so on the basis that you link to, but do not replicate, the home page of the Website, and subject to the following conditions:
	you do not remove, distort or otherwise alter the size or appearance of the Dale Evans at the Willows logo; you do not create a frame or any other browser or border environment around the Website; you do not in any way imply that Dale Evans at the Willows is endorsing any products or services other than its own; you do not misrepresent your relationship with Dale Evans at the Willows nor present any other false information about Dale Evans at the Willows; you do not link from a website that is not owned by you (without the prior consent of the website owner); and Your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations. Dale Evans at the Willows expressly reserves the right to revoke the right granted in clause 4.2 for breach of these terms and to take any action it deems appropriate.
4.	Disclaimer
	While Dale Evans at the Willows tries to ensure that the information on the Website is correct, Dale Evans at the Willows does not warrant the accuracy and completeness of the material on the Website. Dale Evans at the Willows may make changes to the material on the Website, or to the products and prices described in it, at any time without notice. The material on the Website may be out of date, and Dale Evans at the Willows makes no commitment to update such material. The material on the Website is provided “as is”, without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, Dale Evans at the Willows provides you with the Website on the basis that Dale Evans at the Willows excludes all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which, but for these terms of use, might have effect in relation to the Website.
5.	Indemnity
	You shall indemnify Dale Evans at the Willows against any loss, damages, costs or expenses which are awarded against or incurred by Dale Evans at the Willows as a result of any claim or threatened claim (including any claim or threatened claim by a third party) arising out of or related to any breach by you of any of these terms of use or your infringement of intellectual property rights.
6.	Liability
	Nothing in these terms of use shall exclude or limit either your or Dale Evans at the Willows’s liability for: death or personal injury resulting from the negligence of the other or their servants, agents or employees; fraud or fraudulent misrepresentation; or breach of any implied condition as to title or quiet enjoyment.
7.	Governing Law And Jurisdiction
	These terms of use shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the English courts. In addition, you have the option to use the Online Dispute Resolution (ODR) platform.